According to Martin Lewis’ site MoneySavingsExpert.com, Tesco has mistakenly double-charged shoppers at stores across the UK in recent days due to a “technical error” which may have resulted in 1,000s of card payments being taken twice. Tesco says it’s working to reverse duplicate transactions
The supermarket’s promised to automatically refund customers within a day, though if you have been charged twice it may take a few days for your bank or card provider to actually return the money. If you shop in-store at Tesco, check your account to see if you’ve been double-charged – particularly as the supermarket hasn’t yet been able to confirm it has fixed the problem.
If you’re double-charged and find you are hit by bank fees as a result – for example, because you’ve gone into an unarranged overdraft – Tesco says it’ll consider refund requests on a case-by-case basis.
Tesco hasn’t been able to say how many customers have been hit by the payments blunder, but it’s understood it may be thousands. It has said the problem is UK-wide and may have affected shoppers using any of its different types of store, including Express, Extra, Metro, fuel stations and superstores – though it’s also said not all shops are impacted.
It says online orders aren’t affected
Tesco says it’s automatically reversing duplicate charges within a day, but it may take longer for the money to appear in your account.
Tesco says it’s spotting where customers have been double-charged and refunding them automatically, so in theory the problem should be resolved without you doing anything.
However, banks and card providers can take time to clear funds, so the cash may not return to your account straight away, and many shoppers have reported having to wait a number of days. Tesco says if you have an issue with the time taken to process the refund, you should contact your bank – though it’s unclear if it’ll be able to do anything to speed things up.
If you’ve been double-charged and the money’s not been refunded in about a week, check with your bank – if it can’t confirm it’s in the process of refunding you, contact Tesco to check.