Arriva has outlined 10 new rules passengers will have to follow on all of its buses.
The company has announced that the guidelines have come into practice with immediate effect.
The buses will, in line with government guidance, be operating under reduced capacity to conform to new social distancing measures during the coronavirus crisis.
An Arriva spokesman said that changes included having seats within two metres of the driver taped off. However, wheelchair spaces will always remain available.
A ‘no standing’ policy has been put in place, and drivers will not be able to issue change.
When revised capacities are met, buses will show a “bus full” sign and drivers will only stop to let passengers off.
When you see the ‘bus full’ sign:
- the bus will only stop when people want to get off;
- if the bus stops, only one passenger will be able to board for every passenger who disembarks;
- be prepared to wait and help others by prioritising those who need to travel more urgently than you.
Arriva is also asking customers to follow the steps below to aid with safer travel.
- If you can, wear a face covering in enclosed spaces where social distancing is not possible.
- Carry hand sanitiser with you if possible.
- Keep windows open to help with ventilation.
- Avoid sitting in seats which face each other.
- Sit next to a window and leave a space in front, behind and next to you.
- If you are travelling with someone from your household, sit next to each other.
- Pay by contactless or via the Arriva m-ticket app – only pay by cash if you have the exact change as drivers cannot issue change.
- Do not stand or queue in the aisle of the bus or next to the driver.
- Be patient and wait for passengers to get off the bus before you board.
- Keep a two-metre distance away from other people at bus stops.
Simon Mathieson, Arriva area managing director, said: “The safety of our passengers and colleagues is of the utmost importance to us, and in addition to these new measures, we continue to operate in line with previous government advice to ensure bus travel is as safe as possible for those needing to make essential journeys.
“We appreciate some people may be concerned by the new capacity levels and would like to assure you that we want everyone’s journey to be as smooth and as safe as possible.
“We will be closely monitoring and adapting services in line with demand, wherever we can, to help ensure this is the case.